| Before
Arriving at the Terminal |
| • |
Have
complete and correct documentation (see documentation
requirements) |
| • |
Know the booking
number and steamship line (Your arrival/departure
may be delayed if you don't have correct information) |
| • |
If
you plan to Load Out, Load In, or Empty Out, use
the Container Inquiry Telephone System, 713-678-7600,
or the Container
and Booking Information web link to verify:
1) the status of an import container
2) if the booking is on file |
| • |
All containers must
be clean inside when returned |
| |
| |
| When You Arrive
at the Terminal |
| • |
Enter Stage 1 truck
entry lane. |
| • |
Scan drivers license |
| • |
Pick up phone to
reach Associate |
|
| |
| Import Load
Out |
| • |
Enter Stage 1 truck
entry lane |
| • |
Scan drivers license |
| • |
Pick up the phone
to reach Associate |
| • |
Give the Associate
your name and the company you drive for |
| • |
Give the Associate
the container number which you are picking up |
| • |
When confirmed you
will be issued a Pick Up Ticket |
| • |
Bypass Stage 2 and
proceed to the location specified on the Pick Up
Ticket to receive/pick up the container |
| • |
Upon picking up the
container, verify the actual container number against
the container number on the Ticket |
| • |
Proceed to Stage
3 and scan Pick Up Ticket |
| • |
Wait until Associate
tells you to move forward to Stage 4 |
| • |
At Stage 4, scan
your Pick Up Ticket |
| • |
The container will
be inspected by a Clerk and an Equipment Interchange
Receipt (EIR) will be issued |
|
| |
| Empty Out |
| • |
Enter Stage 1 truck
entry lane |
| • |
Scan drivers license |
| • |
Pick up the phone
to reach Associate |
| • |
Give the Associate
your name and the company you drive for |
| • |
Give the Associate
the container number which you are picking up or
your booking number |
| • |
A Pick Up Ticket
will be issued if container is valid and released |
| • |
Bypass Stage 2 and
proceed to the location specified on the Pick Up
Ticket |
| • |
If there is a problem,
you will be issued a Trouble Ticket, pull forward
and call your dispatcher |
| • |
Enter the Trouble
Kiosk to speak with a Customer Service Associate |
| • |
When your Trouble
Ticket is resolved, you will be issued a Pick Up
Ticket |
| • |
Proceed to the location
specified on the Pick Up Ticket to receive/pick
up the container |
| • |
Upon picking up the
container, verify the actual container number against
the container number on the Ticket (if specific
empty) |
| • |
After the container
is loaded on the chassis, inspect the container
for damages |
| • |
Proceed to Stage
3 and scan Pick Up Ticket |
| • |
Wait until Associate
tells you to move forward to Stage 4 |
| • |
At Stage 4, scan
your Pick Up Ticket |
| • |
The container will
be inspected by a Clerk and an Equipment Interchange
Receipt (EIR) will be issued |
|
| |
| Export Load
In |
| • |
Enter Stage 1 truck
entry lane. |
| • |
Scan
drivers license |
| • |
Pick up the phone
to reach Associate |
| • |
Give the Associate
your name and the company you drive for |
| • |
Give the Associate
your booking number |
| • |
Inform the Associate
if you will be dropping the chassis |
| • |
Send the appropriate
hazardous shipping documents (see documentation
requirements) via pneumatic tube system |
| • |
A gate pass will
be issued if all information is correct |
| • |
Proceed to Stage
2 |
| • |
If there is a problem,
you will be issued a Trouble Ticket, pull forward
and call your dispatcher |
| • |
Enter the Trouble
Kiosk to speak with a Customer Service Associate |
| • |
When your Trouble
Ticket is resolved, you will be issued a Gate Pass |
| • |
Proceed to Stage
2 |
| • |
The Lane Clerk will
inspect the container and issue a Drop Off Ticket.
Overweight containers will not be accepted. |
| • |
Proceed to the location
specified on the Drop Off Ticket to drop the container |
| • |
If you need to drop
your chassis, you must advise the Associate at Stage
1. If your Drop Off Ticket does not state that you
are dropping the chassis, you will not be allowed
to exit the Terminal without it. |
| • |
Proceed to Stage
3 and scan your Drop Off Ticket |
| • |
Wait until the Associate
tells you to move forward to Stage 4 |
| • |
At Stage 4, scan
your Ticket and an Equipment Interchange Receipt
(EIR) will be issued |
|
| |
| Empty In |
| • |
Enter Stage 1 truck
entry lane |
| • |
Scan drivers license |
| • |
Pick up the phone
to reach Associate |
| • |
Give the Associate
your name and the company you drive for |
| • |
Give the Associate
your booking number |
| • |
Inform the Associate
if you will be dropping the chassis |
| • |
A gate pass will
be issued if all information is correct |
| • |
Proceed to Stage
2 |
| • |
If there is a problem,
you will be issued a Trouble Ticket, pull forward
and call your dispatcher |
| • |
Enter the Trouble
Kiosk to speak with a Customer Service Associate |
| • |
When your Trouble
Ticket is resolved, you will be issued a Gate Pass |
| • |
Proceed to Stage
2 |
| • |
The Lane Clerk will
inspect the container and issue a Drop Off Ticket |
| • |
Proceed to the location
specified on the Drop Off Ticket to drop the container |
| • |
If you need to drop
your chassis, you must advise the Associate at Stage
1. If your Drop Off Ticket does not state that you
dropping the chassis, you will not be allowed to
exit the Terminal without it. |
| • |
Proceed to Stage
3 and scan your Drop Off Ticket |
| • |
Wait until the Associate
tells you to move forward to Stage 4 |
| • |
At Stage 4, scan
your Ticket and an Equipment Interchange Receipt
(EIR) will be issued |
|
| |
| Import by Road |
| • |
Enter Stage 1 truck
entry lane. |
| • |
Scan drivers license |
| • |
Pick up the phone
to reach Associate |
| • |
Give the Associate
your name and the company you drive for |
| • |
Give the Associate
the container number |
| • |
Inform the Associate
if you will be dropping the chassis |
| • |
Send the appropriate
hazardous shipping documents (see documentation
requirements) via pneumatic tube system |
| • |
A gate pass will
be issued if all information is correct |
| • |
Proceed to Stage
2 |
| • |
If there is a problem,
you will be issued a Trouble Ticket, pull forward
and call your dispatcher |
| • |
Enter the Trouble
Kiosk to speak with a Customer Service Associate |
| • |
When your Trouble
Ticket is resolved, you will be issued a Gate Pass |
| • |
Proceed to Stage
2 |
| • |
The Lane Clerk will
inspect the container and issue a Drop Off Ticket.
Overweight containers will not be accepted. |
| • |
Proceed to the location
specified on the Drop Off Ticket to drop the container |
| • |
If you need to drop
your chassis, you must advise the Associate at Stage
1. If your Drop Off Ticket does not state that you
dropping the chassis, you will not be allowed to
exit the Terminal without it. |
| • |
Proceed to Stage
3 and scan your Drop Off Ticket |
| • |
Wait until the Associate
tells you to move forward to Stage 4 |
| • |
At Stage 4, scan
your Ticket and an Equipment Interchange Receipt
(EIR) will be issued |
|
| |
| Redeliver Export |
| • |
Enter Stage 1 truck
entry lane |
| • |
Scan drivers license |
| • |
Pick up the phone
to reach Associate |
| • |
Give the Associate
your name and the company you drive for |
| • |
Give the Associate
the container number |
| • |
If chassis needed,
get authorization to pick up a chassis from the
chassis yard |
| • |
A Pick Up Ticket
will be issued if all information is correct |
| • |
Bypass Stage 2 and
proceed to the location specified on the Pick Up
Ticket |
| • |
If there is a problem,
you will be issued a Trouble Ticket, pull forward
and call your dispatcher
|
| • |
Enter the Trouble
Kiosk to speak with a Customer Service Associate |
| • |
When your Trouble
Ticket is resolved, you will be issued a Gate Pass |
| • |
Upon picking up the
container, verify the actual container number against
the container number on the Pick Up Ticket |
| • |
After the container
is loaded on the chassis, inspect the container
for damages |
| • |
Proceed to Stage
3 and scan Pick Up Ticket |
| • |
Wait until Associate
tells you to move forward to Stage 4 |
| • |
At Stage 4, scan
your Pick Up Ticket |
| • |
The container will
be inspected by a Clerk and an Equipment Interchange
Receipt (EIR) will be issued |
|
| |
| Chassis Out |
| • |
Enter
Stage 1 truck entry lane |
| • |
Scan drivers license |
| • |
Pick up the phone
to reach Associate |
| • |
Give the Associate
your name and the company you drive for |
| • |
Give the Associate
the Equipment Delivery Order (EDO) number for the
chassis which you are picking up |
| • |
A Pick Up Ticket
will be issued if chassis request is valid and released |
| |
Proceed to the location
specified on the Pick Up Ticket to receive/pick
up the chassis |
| • |
If there is a problem,
you will be issued a Trouble Ticket, pull forward
and call your dispatcher |
| • |
Enter the Trouble
Kiosk to speak with a Customer Service Associate |
| • |
When your Trouble
Ticket is resolved, you will be issued a Pick Up
Ticket |
| • |
Make sure the stencil
on the chassis matches the SS Line on the Pick Up
Ticket, verify the chassis is correct |
| • |
Proceed to Stage
3 and scan Pick Up Ticket |
| • |
Wait until Associate
tells you to move forward to Stage 4 |
| • |
At Stage 4, scan
your Pick Up Ticket |
| • |
The container will
be inspected by a Clerk and an Equipment Interchange
Receipt (EIR) will be issued |
|
| |
| Chassis In |
| • |
If
bringing a chassis into Bayport, check equipment
locations to make sure Bayport accepts equipment
for the SS Line Chassis which you are delivering |
| • |
Enter Stage 1 truck
entry lane |
| • |
Scan drivers license |
| • |
Pick up the phone
to reach Associate |
| • |
Give the Associate
your name and the company you drive for |
| • |
Give the Associate
the booking number if applicable |
| • |
A Gate Pass will
be issued if container is valid and released |
| • |
Proceed to Stage
2 |
| • |
If there is a problem,
you will be issued a Trouble Ticket, pull forward
and call your dispatcher |
| • |
Enter the Trouble
Kiosk to speak with a Customer Service Associate |
| • |
When your Trouble
Ticket is resolved, you will be issued a Gate Pass |
| • |
Proceed to Stage
2 |
| • |
The Lane Clerk will
inspect the chassis and issue a Drop Off Ticket |
| • |
Proceed to the location
specified on the Drop Off Ticket and dolly down
in the designated area in the chassis yard |
| • |
Proceed to Stage
3 and scan your Drop Off Ticket |
| • |
Wait until the Associate
tells you to move forward to Stage 4 |
| • |
At Stage 4, scan
your Ticket and an Equipment Interchange Receipt
(EIR) will be issued |
