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Port of Houston Authority

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Comments, Compliments, Suggestions or Complaints

Thank you for providing your feedback to the Port of Houston Authority. Your feedback is important, and we appreciate you taking time to communicate with us.

If filing a complaint, please provide us with specific details, including sights, sounds and smells, so we can best investigate and resolve the issue.

If you are filing a complaint, we will:

promptly assess the information,
make every reasonable effort to resolve your complaint,
respond to you advising of the actions we are taking or plan to take within 24 hours of the next business day, and
regularly notify you of the status of your complaint until a resolution is provided to you

You may also contact us by e-mailing communityrelations@poha.com or by calling our Community Information Line at 713-670-1000.

Thank you again for providing your feedback to the Port of Houston Authority.

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The Port of Houston Authority

111 East Loop North
Houston, Texas USA 77029
Phone: 713-670-2400

P.O. Box 2562
Houston, Texas USA 77252-2562

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The Port of Houston handles about 70 percent of all the containerized cargo in the U.S. Gulf of Mexico. The Port of Houston Authority’s container handling facilities are among the finest in the nation, providing efficient and cost-effective service.

The general cargo terminals of the Port of Houston Authority can handle any type of cargo a ship or barge might bring. From grain to steel to refinery parts to locomotives to wind turbines and blades, nothing is too difficult for the general cargo terminals to handle.

The Port of Houston has grown into one of the world’s busiest ports through the cultivation of clients and tenants from throughout the world. Developing new lines of business and customers requires the service and attention to detail that the Port Authority’s staff excels in.

The Port of Houston is an economic engine that produces jobs and economic prosperity for the local and state economy. Throughout its history, whenever the port has grown, Houston has grown. Someone once wisely pointed out that Houston is “the town that built the port that built the city.

The Port of Houston is vital to the local, state and national economy. Maintaining and improving the public facilities ensures the continued economic impact of the port. Keeping the port secure so that business can flow freely is also an essential responsibility.

The Port of Houston Authority is committed to continuing an ongoing dialog with the many communities surrounding the Houston Ship Channel.

The Port of Houston Authority is committed to financial transparency and has earned a Gold Leadership Circle Award.

The Bayport Cruise Terminal, located in the city of Pasadena Texas, just outside of Houston offers a one-of-a-kind experience from an exciting home port city for cruise travelers looking for efficient and world-class services before and after their cruise.